One of the things that has emerged from a number of Process Reviews that we have done in the last year is that the ILL module in Talis Alto is frequently under-used. It actually has a lot of depth and sophistication (for examples in the way that it handles interaction with the British Library Document Supply Centre – BLDSC). In particular there are options for separating initial requests for ILLs from back office processing without having to ship paper forms or request cards about the place.
Whilst Interloans are a declining proportion of library activity, some users tell us that they represent a disproportionate amount of effort, so we are offering an updated one-day course on Interloans: the next one at the time of writing is 3rd March. This will be aimed largely at end-users i.e. library rather than technical staff who are looking to make the best use of the capabilities of the Talis Alto Interloan module.