Several customers have reported that since loading Alto 5.5 or Alto 5.5.1 they have experienced problems when Alto PCs lose their connection to the network. To address this we have worked with four customers to make changes to the Alto client which, combined with a new Sybase OLE DB driver, have improved the way network disconnection is handled. The most obvious change is that a network connectivity indicator is now displayed in the top right hand corner of the screen in Alto. This is green when the network connection is available and red when it is not.
We are now making the latest Alto client software and Sybase driver generally available. Customers experiencing this issue should follow the appropriate upgrade notice, available on the MySupportPortaland on our web site at http://capita-libraries.co.uk/customer_area/alto (under the Alto 5.5 and Alto 5.5.1 headings).