I respect Karen tremendously, and look forward to seeing whether her undoubted knowledge, experience and commitment to delivering evolving services can help turn the lumbering behemoth in a new direction more appropriate to our current expectations and requirements.
OCLC is crammed full of extremely talented individuals. It’s still going the wrong way, and I continue to watch for their panic-stricken waving from the deck, as they realise that they can’t turn the [grain? ] tanker before it crashes into the rocks.
Update: post edited to correct my mistyping of Karen’s new post; it’s Metadata services, of course, not Member services.