One frequent question in Decisions is date format. “Out of the box” Decisions may (depending on the PC’s settings) default to US date format (month-day-year) rather than the [dare I say more logical?] UK norm of day-month-year. This can cause frustration. Here are two examples of the same prompt in Web Intelligence, one with US settings and one with UK Settings.
Note that the same date (9th May 2012) is selected on the calendar but the actual date displayed in the box is in different formats
There is a Solution on the Support website which explains this, but the key is to go into Preferences in Infoview. Preferences apply just to your own log-in/username and are accessed by clicking a link in the top right of the Infoview page:
Within Preferences you can then select the “Preferred Viewing Locale”. Set this to English (United Kingdom), save your changes and that should do it.
If it doesn’t, you may need to go further down the Preferences, click on the down arrow next to Web Intelligence and select Use my preferred viewing locale to format the data