Prism Blog

Prism Release Preview – 8 November 2012

I’m pleased to announce that a new version of Prism is available for you to preview.

Forgotten PIN link

 The Account log in page now has a link that enables users to reset their PIN if they have an email address registered with the library (in their Alto borrower record). Clicking the link brings up a new page where you type your borrower number and click a Reset PIN link. This sends an email to your registered email address with a link to a web page where you can enter a new PIN and click the Reset PIN button to submit it. Then you can immediately sign in to Prism with your new PIN.

If users don’t have an email address registered with the library then following the Reset PIN feature leads to a page saying ‘Unable to send PIN reset email’. The PIN reset link in the email remains active for ten minutes, after which it goes to a ‘Reset PIN link expired’ page. In that case you can start again.

This feature comes with a default email template, but you can provide your own email text by uploading a file called resetpin.txt and/or resetpin.locale.txt to your tenancy theme in the Admin Console. The resetpin.locale.txt file is for a different interface language, where locale is the locale code, for example In these files you can insert the following two tags:
  • {{ reset_link }} – mandatory, to give the link to the PIN reset page
  • {{ borrower_name }} – optional, allowing you to address the borrower by name, e.g. ‘Dear {{ borrower_name }}, …’.

Pay Now link to pay charges

This requires our ePayments Integration module.

When users have charges on their library account and  view them under the Charges tab in Prism, a ‘Pay Now’ button will display. This takes you to the institutional ePayment page and allows you to pay your charges using the payment service provider chosen by your institution. If your library hasn’t got the ePayment module, or you would wish this to be enabled then please contact for more details.

Next steps

These features are now available for you to preview. They will be released to the live service next Thursday 22nd November. Do make the most of the preview time to try them on your tenancy, and we’d love to hear your feedback. You will also want to ensure that there are no problems with your local styling – there are no changes that should affect styling or extensions in tenancies that adhere to the style guidelines.

As usual, you can preview this release by inserting ‘/demo/’ after the part of your URL and before the name of your tenancy, e.g. If you have your own host name, to see the preview you must use instead. The preview enables you to search your live data and access your live Local Data Services (e.g. for availability, renewals and reservations) using the new version of Prism. You can also use it with your sandbox tenancy.

If you have any comments, questions or suggestions please get in touch. You can comment here on the blog, on the Prism forum and Prism Ideas or contact your account manager or the Prism team directly.

6 Responses

  1. Heather Jardine Says:

    Given that it is already Thursday and the proposed release date is Monday, is there any chance of putting release off for a week to allow us to look at, check, publicise and discuss changes? I don’t know how other libraries feel about this (I’ll go with majority opinion, of course).

  2. Terry Willan Says:

    Yes. We agree that’s fair comment. we’ve changed the planned release to the live service to next Thursday 22nd November. I’ve changed it in the body of the blog post.

  3. Heather Spencer Says:

    Good to see Forgotten PIN. However the link isn’t live in the email received, and then when we copy it into a browser and try to enter a new PIN an error is generated.

  4. Terry Willan Says:

    Hi Heather, I’ve opened a support case to deal with those issues.

  5. Aline Robertson Says:

    Quick question, when you are asked to enter your new pin, the text doesn’t specify how many digits, whether it has to be only numbers (though PIN would be suggestive of numbers), currently our customers are given a four digit pin – could the text be tweeked to specify this? Just a thought.

  6. Terry Willan Says:

    Hi Aline, You can have a local version of that text. If you open a support case and specify the text you want we’ll set it up for you. Since you haven’t mentioned it, does this mean that you can successfully reset a PIN?

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