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The switch from My Support to Capita My Account portal

Hello

The following email previously sent out in November, explained that  we are introducing a new Capita My Account Portal, replacing the My Support portal. This is going to go live tomorrow.

Please be aware that if you have not logged into My Support within the past year then you will need to register for an account in the new system which can take up to 5 working days to be approved.

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Hello,

As a current user of the My Support portal, we are emailing you to let you know that we’ll soon be upgrading your customer portal to the Capita My Account portal. This will offer all of the functionality you enjoy currently plus a whole lot more.

Do I need to do anything?
All you need to do is look out for an email from us when the new portal is ready for you to log in. You will be able to use your same username as you do now for My Support, but you will have to click a button on the login page to generate a new temporary password. Once you’re logged in you can reset it to something more memorable.

What about my existing support cases?
All your active support cases and the past two years’ worth of historical cases will be migrated over and accessible within My Account. You’ll be able to create any new support cases online within My Account as soon as it goes live.

Can other people in my organisation register for an account?
Following go live, we will be emailing all customers about the benefits of registering for My Account so they will get an opportunity later to set up an account.

Further information
To see a sneak preview of what you can expect within My Account, please see our handy My Account overview. Once we’re live you’ll have easy access to further details on how you can utilise each area of the site.

Kind Regards

Capita Education Software Solutions

Prism release 28th November 2018

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release contains:

  • An enhancement to Published Year facet
  • Accessing RefWorks from the Save button – amendment

Details are described in the release notice

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, and suggest and discuss additional features in Prism Ideas or contact our support or sales admin teams directly.

Prism release 13th November 2018

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release contains:

* Summon integration – fix to the display of the author in search results

Details are described in the release notice

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, and suggest and discuss additional features in Prism Ideas or contact our support or sales admin teams directly.

Prism release preview 5th November 2018

We’re pleased to announce that the next release of Prism is now available for preview.

This release includes:

  • Summon integration – fix to the display of the main author in the brief search results

 

Summon integration – fix to the display of the main author in the brief search results

This fixes a problem where the initial brief search results were showing an author other than the main author where more than one is present.

 

Making the most of your preview

Please check the preview version as early as possible to familiarise with the new functionality and to ensure that your tenancy still behaves as expected in terms of both functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own hostname, you’ll need to use demo.capitadiscovery.co.uk instead.

 

Release to the live service

The release of Prism to the live service will be on Tuesday 13th November 2018.

 

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on Prism Ideas or contact support.

 

Prism release 18th October 2018

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release contains:

  • Summon integration – fix to navigation using the breadcrumb from the facet word cloud
  • Summon integration – fix to selecting facets with commas in

Details are described in the release notice

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, and suggest and discuss additional features in Prism Ideas or contact our support or sales admin teams directly.

Prism release preview 11th October 2018

We’re pleased to announce that the next release of Prism is now available for preview.

This release includes:

  • Summon integration – fix to navigation using the breadcrumb from a facet word cloud
  • Summon integration – fix to selecting facets with commas in

 

Summon integration – fix to navigation using the breadcrumb from a facet word cloud

Previously, if you had Summon integrated in Prism, there was a problem under some circumstances with the breadcrumb trail. If the user selected the “More” link at the bottom of a list of facets to display the word cloud and then tried to use the breadcrumb to navigate back to the search result, the system was displaying results from the Local catalogue only rather than the results from a search of Summon.

 

Summon integration – fix to selecting facets with commas in

This fixes a problem with facets that have been returned from Summon that have a comma in. Now when one of these is selected the results are displayed rather than an error page.

Making the most of your preview

Please check the preview version as early as possible to familiarise with the new functionality and to ensure that your tenancy still behaves as expected in terms of both functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own hostname, you’ll need to use demo.capitadiscovery.co.uk instead.

 

Release to the live service

The release of Prism to the live service will be on Thursday 18th October 2018.

 

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on Prism Ideas or contact support.

 

Release of SaaS SSL Stack Improvements

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release includes improvements to our SaaS SSL stack.

Details are described in the release notice.

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog and in the Prism Forum or contact our support or sales admin teams directly.  To suggest and discuss additional features please visit the Prism Ideas Forum.

Improvements to our SaaS SSL Stack

We’re pleased to announce that as part of our ongoing maintenance of our SaaS SSL stack, we have been reviewing the encryption protocols we currently support for our end-user facing web solutions which include Prism, Admin Console and Partner connections using HTTPS.

In order to comply with industry best practice and encryption standards, we are removing support of a protocol called TLS1.0 from our application stack.

For anyone using a relatively recent web browser, such as Internet Explorer 11, Firefox, Chrome or Safari, you will already be using a more recent and more secure TLS protocol and will be unaffected by this change.

For older browser versions which do not support higher versions than TLS1.0, industry best practice recommends that you upgrade your browsers to latest supported versions available from your vendor. Our analytics data shows there are only a small number of connections from old vendor unsupported web browsers.

To preview this change

Please check the preview version as early as possible to ensure that your tenancy still behaves as expected in terms of both functionality, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

This change will be released to the live service on Monday 10th September, 2018.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on the Prism forum and Prism Ideas  or contact support.

Prism release 24th July 2018

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release includes:

  • ePayment service provider RealEx Payments
  • Auto-apply analysis codes to new joiners

Details are described in the release notice.

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog and in the Prism Forum or contact our support or sales admin teams directly.  To suggest and discuss additional features please visit the Prism Ideas Forum.

Prism release preview 17th July 2018

We’re pleased to announce that the next release of Prism is now available for preview.

This is the release described in the release notice of 4th July 2018, having fixed the issues that arose last week. It includes:

  • ePayment service provider RealEx Payments
  • Auto-apply analysis codes to new joiners

 

Making the most of your preview

Please check the preview version as early as possible to familiarise with the new functionality and to ensure that your tenancy still behaves as expected in terms of both functionality, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

 

Release to the live service

The release of Prism to the live service will be on Tuesday 24th July 2018.

 

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on the Prism forum and Prism Ideas or contact our support or sales admin teams directly.