JISC have a published Infokit on Process Review in Higher Education. It is well structured and easy to browse (the menu down the left divides the material into chunks which can each be skimmed in a minute or so and read in 3 – 5 minutes), and the whole is clearly written in a relaxed and engaging style.

One nice quote “….If you’re tired of being Restructured, Downsized, Benchmarked, Total Quality Managed, Performance Indicated or having your Scorecard Balanced try this common sense approach to business improvement…”

Overall it is an excellent overview