Two recent articles from the world of commerce and industry suggest that the leaders of information services (typically CIOs – Chief Information Officers) are becoming pivotal in helping to determine business processes rather than simply responding to operational demand.
An article in Network World suggests that:
On Amazon.com, there are more than 22,000 books dedicated to countless methodologies for mapping, modeling or managing business process. With all that knowledge loose in the world, you’d think we’d know more about the topic.
Yet in recent conversations with CIOs, it is quite apparent that this area is still a murky one…
And a separate one in Government Technology suggests that
The value of technology innovation is in bettering business processes, not in owning or operating infrastructure. …CIOs have the opportunity (if not obligation) to fill the void with disciplined management for government operations and service delivery….